OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
115 ratings and 69 comments received in the last 90 days.
26 July 2024
Such an excellent service. We are now on our 6th Mini from Cotswold Hereford.
15 July 2024
Service throughout excellent.
06 July 2024
Very happy with the service and experience
04 July 2024
Great service
04 July 2024
Staff are pleasant and made the experience very pleasurable
02 July 2024
courteous and informed staff
02 July 2024
Jade was very friendly, helpful and knowledgeable about the car. All the necessary documents were clear and dealt with efficiently
30 June 2024
Good opportunity for test drives, questions answered, friendly, helpful sales exec. Gave us a satisfactory part exchange value on a trade-in vehicle. Kept informed on build progress when order had been placed. Very good hand over process.
30 June 2024
Everyone at Cotswold Hereford were so welcoming , but Jade was amazing so friendly and helpful
10 September 2024
Looked after me and kept me informed.
09 September 2024
I was surprised my Mini, bought 4 years ago from Mini Cotswold Hereford, had tyres that had perished and therefore failed its NOT. I had expected them to last longer than 18,000 miles ( the tread was still legal).
09 September 2024
They did everything required of them without fuss
09 September 2024
Advisor Amy went above and beyond.
04 September 2024
Everything was great as usual.
03 September 2024
No issues / easy to get hold of / answer questions / manage queries
30 August 2024
Nothing to complain about. Maybe if j had known the service wasn't going to take long I would have stayed.
30 August 2024
The team at Hereford were all quick, courteous and efficient, and the booked repairs done in good time. The Hereford centre also has comfortable/quiet space where I could work while waiting.
29 August 2024
Very satisfied! Excellent service
29 August 2024
Information about the mini
30 July 2024
Adam was just what you would expect from our initial enquiry to collecting our vehicle. So enthusiastic and knowledgeable and while we were waiting kept us up to date along the wait