OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
108 ratings and 74 comments received in the last 90 days.
13 March 2025
The whole buying process was a very enjoyable experience, from the test drive through to driving off in the new car. James Forde and the rest of the team at Cotswold Hereford were always on hand to give good advice.
11 February 2025
My faith in people has been restored! From start to finish 'Adam', from Hereford Mini, was exceptional in every way.
04 February 2025
Supportive and kept me updated about delayed delivery dates
02 February 2025
I was extremely satisfied with the mini centre, I was kept informed throughout the whole process
31 January 2025
no question too stupid
30 January 2025
Very satisfied all queries responded to
28 January 2025
Josh was helpful, knowledgeable and cheerful throughout and kept us updated at regular intervals.
28 January 2025
Chris Scott and Adam Jones are friendly, helpful and always have the customer's interest at heart. Nothing is too much trouble and they are both professional in their approach.
10 January 2025
quick and painless
22 March 2025
Amy made it very flexible to the car's circumstantial situation
10 March 2025
Staff were excellent. Looked after at all times while at the dealership.
09 March 2025
Excellent customer service. All staff very friendly
09 March 2025
Still a problem.....on going
09 March 2025
Nonproblems
08 March 2025
I asked for the car to be ready early afternoon and it was all done even sooner.
08 March 2025
Fast, efficient and courteous
07 March 2025
As above
06 March 2025
Lovely friendly service. All questions answered.
05 March 2025
Your staff, especially Amy - really efficient and customer focused
18 March 2025
Did everything asked of a dealership.